Information and FAQ's

WEBSITE ORDER CUSTOMER SERVICE
Customer Service help for Web Orders can be directed to weborders@booksinc.net or at (510) 567-3862. If you have placed an order for Curbside Pickup please call the store location which corresponds to your order. Please include Billing First and Last name or Order # if you have one. Response time may take up to 24-48 hours.

VOLUME PURCHASE PROGRAM
Whether you need 1000 books for a conference or 25 books to give away to friends you can save substantial money by ordering through our Volume Purchase Program! Find more info in the PDF below.

WEBSITE REFUND POLICY
Refunds will be issued for returns with receipt within 14 Days of purchase.

STORE REFUND POLICY
Refunds will be issued for returns with receipt within 14 Days of purchase. Magazines and Newspapers are non-returnable.

MAILING LIST PRIVACY POLICY
Our email list is for our use only. We do not sell or lend our lists to anyone for any reason. You may stop mailings by clicking unsubscribe at any time and you will not be contacted or added back.

WEBSITE PRIVACY & SECURITY
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. Complete Updated Privacy Policy

I WANT TO WORK IN A BOOKSTORE!
Applications may be found in PDF format below and taken to your local Books Inc. location. Unsolicited applications/resumes will be kept for one year.

GIFT CARDS
Yes, we do sell do gift cards through our website! We are currently unable to redeem gift cards for Kobo ebooks and Libro Audiobooks. We know this is inconvenient and are hoping to correct this.

AFFILIATE PROGRAM
Do you want to extend the knowledge and passion of independent bookstore into your own online community? Do you want to generate income through your website? If so, the Books Inc. Affiliate Program is a productive way to achieve both; a great opportunity that is just one Online Enrollment away!

FOR AUTHORS & PUBLISHERS

INDIE FRIENDLY PUBLISHING OPTIONS
We are not able to carry books from self-publishing platforms that have predatory pricing practices and are direct competitors to independent brick and mortar businesses such as Books Inc. We can however recommend a new platform called Ingram Spark. Another publisher option is KOBO Writing Life, follow the links for more info.

I WANT YOU TO CARRY MY BOOK!
Not every book can sell in every store. Our store managers and restock buyers have the autonomy to bring in what they think will work best for their store and their neighborhood. Most books we carry come through our regular ordering channels with publishers and distributors.

At this time, due to our ongoing Chapter 11 reorganization, our Consignment Program is temporarily on hold. We appreciate your understanding and hope to resume reviewing new consignments in the future.

ADD MY BOOK TO YOUR WEBSITE
Use this link to join IndieBound and submit books to IndieBound to be included in our book database. You must register as an IndieBound participant first. Once submitted, books will be added into a queue, pending approval by a site administrator. Please allow 24-72 hours for approval, and please allow an additional 24 hours for your book to appear in search results. You will receive an email when your book is approved.

CAN I DO A BOOK SIGNING?
Store author events can be a great success, but not every one works in every store. Our store managers and event coordinators can decide on what events will work for their stores and communities. Please do not mail unsolicited books to stores but come visit us and talk to someone in person about if an event would be successful for both parties.

THERE IS AN ERROR IN MY BOOK LISTING
We rely on our distributor, Ingram Books, for content. Great efforts goes into correct listings of cover images and content. However, human error is inevitable. Publishers are responsible for the data delivered to Ingram and can correct any errors directly with them. However, you can also report errors to weborders@booksinc.net and we will do our best to have them corrected. Adding book covers may be done following this link and registering with IndieBound.